Return and Refund Policy

Effective Date: November 2025
Last Updated: November 2025

Each perfume from AccordScents is freshly blended and bottled to order, ensuring optimal fragrance quality and longevity.
Because our perfumes are made-to-order, we do not accept cancellations, returns, or refunds once an order is placed and confirmed.

1. Order Confirmation

Once you confirm your order and payment is received, production begins immediately.
We are unable to modify, cancel, or refund made-to-order perfumes after this stage.

2. Refund & Replacement Eligibility

Refunds or replacements are available only in the following cases:

• The perfume bottle was damaged or leaking upon delivery.
• The wrong fragrance or size was sent.
• There is a clear manufacturing defect in the atomizer or bottle.

To qualify, you must notify us within 48 hours of receiving the order with clear photos or videos showing the issue.

3. Refund Process

• Once approved, refunds will be processed within 7–10 business days via the original payment method.
• If paid via Cash on Delivery (COD), refunds will be made via bank transfer or UPI after verification.
• Refunds cover only the product value; shipping fees are non-refundable unless the error was on our part.
• For online payments, bank or gateway processing fees (up to 3%) may be deducted from the refund amount unless the issue resulted from our error.

4. Packaging & Sustainability

Our perfumes are packed in eco-friendly cloth bags and bubble-wrapped securely to minimize environmental waste.
Some website visuals may display box packaging for representational purposes only.
Your perfume will always arrive in our signature reusable cloth pouch with full-quality assurance.

5. No Returns Policy

Due to hygiene and customization reasons, we do not accept product returns once the seal is broken or the perfume has been used.
We cannot resell or reuse returned fragrances as they are blended fresh per customer order.

6. Contact Us

If you experience any issue with your order, please contact us within 48 hours of delivery at:
📧 Support@accordscents.com
📱 +91 841 993 5500

Our support team will review your request promptly and ensure fair resolution.