Refund and Cancellation Policy

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Effective Date: November 2025
Last Updated: November 2025

Each perfume from AccordScents is freshly blended and bottled to order, ensuring optimal fragrance quality and longevity.
Because our perfumes are made-to-order, we do not accept cancellations, returns, or refunds once an order is placed and confirmed.

1. Order Confirmation

Once you confirm your order and payment is received, production begins immediately.
We are unable to modify, cancel, or refund made-to-order perfumes after this stage.

2. Refund & Replacement Eligibility

Refunds or replacements are available only in the following cases:

• The perfume bottle was damaged or leaking upon delivery.
• The wrong fragrance or size was sent.
• There is a clear manufacturing defect in the atomizer or bottle.

To qualify, you must notify us within 48 hours of receiving the order with clear unboxing photos and videos showing the issue.

3. Refund Process

• Once approved, refunds will be processed within 7–10 business days via the original payment method.
• If paid via Cash on Delivery (COD), refunds will be made via bank transfer or UPI after verification.
• Refunds cover only the product value; shipping fees are non-refundable unless the error was on our part.
• For online payments, bank or gateway processing fees (up to 3%) may be deducted from the refund amount unless the issue resulted from our error.

4. Packaging & Sustainability

 Our perfumes are securely packed to help protect them during transit and ensure they reach you in excellent condition.
Packaging shown in website visuals may be for representational purposes and may differ from the packaging received.
Rest assured, any variation in packaging does not affect the quality or authenticity of your AccordScents fragrance.

5. No Returns Policy

Due to hygiene and customization reasons, we do not accept product returns once the seal is broken or the perfume has been used.
We cannot resell or reuse returned fragrances as they are blended fresh per customer order.

6. Contact Us

If you experience any issue with your order, please contact us within 48 hours of delivery at:
📧 Support@accordscents.com
📱 +91 841 993 5500

Our support team will review your request promptly and ensure fair resolution.